“Guest Satisfaction in relation to quality, taste and presentation of food and beverages in the Star Category Hotels of Guwahati”.

Abstract

Tourism, being one of the worst hit industries from the recent pandemic attack on human civilization. The experiences, till now, considered as USP of tourism industry are now denied to humanity for their own safety. Homes are now being called as the safest place on earth and skepticism about everything is now regarded as a virtue. Bringing the tourist back to the track is a key concern of entire tourism industry. Taking refuge of our existing knowledge bank, in such distressed times; to handle seen and unforeseen problems is quite natural to us, the humans. If somehow the existing knowledge seems inadequate, then improving the available knowledge or resources comes next in the order and even that, if not sufficient, then creation of new knowledge is the ultimate step. The researcher has also taken into consideration the typology of the accommodation units, possible classification and the benefits of development of these systems of accommodation to find the Guest Satisfaction in relation to quality, taste and presentation of food and beverages in the Star Category Hotels of Guwahati. Papers will simultaneously defining the degree of satisfaction among the guest of 8 hotel of Guwahati.