Anton Dwi Fitriyanto, Surachman, Fatchur Rohman, Nur K. Indrawati. (2021). Design E-Business Optimization: The Role of Humanly Touch Experience in Overcoming Consumer Switching Behavior in Startup Homecare in Indonesia . Design Engineering, 1464- 1476. Retrieved from http://www.thedesignengineering.com/index.php/DE/article/view/7104