“The Role and Importance of Digitalization in Hospitality Sector to Ease Function”

Abstract

The study aims to determine the factors to propel digitalisation in the hospitality sector of an Aerospace research and development organization. The researchers explain how digitalisation improves employees' performance and support in time management. “Digitalisation has left no segment of the travel ecosystem untouched”. A technical team was constituted with experts to study and analyze the implications of implementation. A Research gap was identified due to the lack of information available especially in the hospitality sector of government organizations. The primary data is collected through observations, field surveys, and secondary data is collected through web sources, government reports, published journals, etc. The Government of India is promoting cashless transactions and digitalization in all sectors. The implication of the study will help the policymakers and managements to apply, adopt such digitalization in various fields of hospitality, public relations, information counters, the food industry, and the tourism sector.