Service quality and customer satisfaction in healthcare sector: An empirical study on selected Private hospitals of Himatnagar City

Abstract

The health care sector of any country depends on socio economic development and the government’s priority for the same. Since India has followed the mixed economy the health care sector also has mixed participation. The house hold spending on private healthcare is more than on public spending.  In recent Pandemic everyone has witnessed importance of Health care System.  Gujarat is growing fast in economic development. In growing competition service quality is becoming very important. The research study has been conducted to find effect of service quality on patients’ satisfaction with special reference to Age and Education as important factors of Demographic Profile.