INDUSTRY 4.0: PHU QUOC ISLAND SUSTAINABLE TOURISM DEVELOPMENT

  • Hao Ngo Xuan, Ai Tran Huu
Keywords: Tourism 4.0, smart tourism, sustainable tourism Phu Quoc, Vietnam.

Abstract

The Fourth Industrial Revolution is changing all aspects of human activity. Impact on Tourism such as an increase in customer expectations, improvement of product quality, innovation of cooperation and organizational form. Customers are at the heart of the economy, improving the way customers are served. Products and services are enhanced with digital capabilities. New technology makes travel services fast and flexible, information and data are updated continuously and widely. Customer experience, data-driven services through analytics demand new forms of collaboration, at a fast pace. This article presents the impacts of Industry 4.0 on world tourism as well as Vietnam tourism and proposes implications for tourism development in Phu Quoc in this revolutionary era.

Published
2021-09-17
How to Cite
Ai Tran Huu, H. N. X. (2021). INDUSTRY 4.0: PHU QUOC ISLAND SUSTAINABLE TOURISM DEVELOPMENT. Design Engineering, 8394-8410. Retrieved from http://www.thedesignengineering.com/index.php/DE/article/view/4460
Section
Articles