Study on Service level quality – standards, measures, monitoring and enhancement in IT sector with help of ITSM Tools

  • Prof. Rajesh Shende, SourabhChatterjee, Arman Raut, Akshay Kawale, Sameer Tijare
Keywords: Service quality, ITSM Tools, IT sector

Abstract

Service level quality is generally viewed as the output of the service delivery system, especially in the case of pure service systems. Moreover, service quality is linked to consumer satisfaction. Service quality is a perception of the customer.

Customers, however, form opinions about service quality not just from a single reference but from a host of contributing factors.

So we have seen that even though HPSM tool is very cost effective and efficient way to justify “Service Level Quality – Standards, Measures, Monitoring and Enhancement”. Still that is lots of scope for improvement. With upgraded versions of HPSM now it can be interfaced with solution manager specially in SAP platform SDLC (Software Development Life Cycle).

Hence, we can conclude that HPSM is one of the best recording tools to justify best practice of ITSM keeping ITIL in reference that fulfills almost all aspect of Service Level Quality – Standards, Measures, Monitoring and Enhancement.

To discuss about modern techniques, tools and measures user for IT service quality management. Comparison on early ITSM and modern ITSM in terms of quality. Anticipating ideas to bring IT QSM (IT quality service management) a backup in terms of quality and customer satisfaction.

Published
2021-07-07
How to Cite
Akshay Kawale, Sameer Tijare, P. R. S. S. A. R. (2021). Study on Service level quality – standards, measures, monitoring and enhancement in IT sector with help of ITSM Tools. Design Engineering, 1309-1313. Retrieved from http://www.thedesignengineering.com/index.php/DE/article/view/2577
Section
Articles