AN ANALITICAL STUDY OF INTERNET BANKING TO IDENTIFY ITS IMPACT ON CUSTOMER’S OF STATE BANK OF INDIA

  • Prof. Shubhangi Gore, Aachal Verma, Pooja Karnase, Upasna Jadhav, Ruchika Raut
Keywords: Online Banking Services, Impact of Internet Banking, Customer satisfaction in Banking Sectors

Abstract

The Online Banking Services are increasing day by day in the banking sector in India. The improvement in financial innovations and technologies has made E-banking an intense part of the banking sector.The study aims   to   examine theimpact of Online Banking Services on the customer of the   State Bank of India.  The study will be helpful in finding out the impact of online banking system on its customer of SBI. In   this   study   used   to   collected datafrom primaryand secondarysources which   arecollected from Questionnaire, Website and other sources. The Online Banking Services such as ATM-Automated Teller   Machine,   Personal   Computer   Banking,   Phone   Banking   and Mobile Banking, Email Banking. . In this paper researcher gives a clear idea about Online Banking and customer satisfaction towards Online Banking with services provided by State Bank of India.

Published
2021-07-07
How to Cite
Upasna Jadhav, Ruchika Raut, P. S. G. A. V. P. K. (2021). AN ANALITICAL STUDY OF INTERNET BANKING TO IDENTIFY ITS IMPACT ON CUSTOMER’S OF STATE BANK OF INDIA. Design Engineering, 1187-1195. Retrieved from http://www.thedesignengineering.com/index.php/DE/article/view/2562
Issue
Vol 2021: Issue 01
Section
Articles